01
Notify us as soon as possible
Report the incident early so the claim can be logged quickly and the insurer can advise on the next steps.
Claims Support
Submit a claim with the right information from the start.
If something has gone wrong, notify us as early as possible. The claims process usually moves better when the core facts, documents, and contact details are prepared up front.
Immediate contact details
Claims process
These are the basic steps most business insurance claims follow. The exact process can vary depending on the policy type and the nature of the incident.
02
Gather the key details
Prepare your policy number, incident date, what happened, where it happened, and who was involved.
03
Submit supporting documents
Include invoices, photos, police case numbers, witness details, repair quotes, or any documents relevant to the loss.
04
Respond to follow-up queries
Claims often move faster when the insurer receives additional information without delay.
What to prepare before you submit
- Policy number and business details
- Date, time, and location of the incident
- Description of what happened
- Photos, videos, or proof of damage where available
- Invoices, valuations, or replacement quotations
- Police reference number if theft, malicious damage, or criminal activity is involved
- Third-party details, claimant information, or witness statements if relevant
Common claim categories
Property and asset claims
Damage to contents, stock, equipment, tools, or business property after an insured event.
Liability claims
Third-party injury, property damage, or allegations linked to your business operations or services.
Specialist claims
Claims involving cyber incidents, professional indemnity, fidelity guarantee, or other specialist products may require extra supporting information.
Need help before you submit?
If you are unsure which policy the incident falls under, or what documents the insurer is likely to request, contact us first and we can point you in the right direction.